Online Customer Support Specialist (No Phone): Engage with customers through live chat and email, providing prompt and accurate assistance. Resolve inquiries, troubleshoot issues, and ensure customer satisfaction with a friendly and professional demeanor. Collaborate with team members to enhance service quality and share insights for continuous improvement. Maintain detailed records of interactions and feedback. Adapt to evolving product knowledge and company policies. Ideal for tech-savvy individuals with strong communication skills and a passion for helping others in a digital environment.
This role involves managing and responding to live chat messages for a catering business on various platforms, including websites and social media channels like Facebook Messenger. Responsibilities include engaging with potential and existing clients, answering inquiries about catering services, menu options, pricing, and availability. The role requires maintaining a high level of customer service, utilizing CRM tools to track interactions, and collaborating with the catering team to ensure accurate information is provided. Additionally, the role involves identifying sales opportunities, scheduling consultations, and providing feedback to improve customer engagement strategies.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.