Live Chat Email Support – Customer Support (Fully Remote): Join our dynamic team as an entry-level Live Chat Email Support agent, where you’ll engage with customers, resolve inquiries, and provide exceptional service through live chat and email. You’ll be the friendly, knowledgeable voice our customers rely on, ensuring their satisfaction and loyalty. This fully remote role offers flexibility and growth opportunities, perfect for those passionate about helping others and eager to develop their skills in a supportive environment.
This role involves providing exceptional customer service by answering live chat messages for a tour company on their website and social media platforms. Responsibilities include utilizing tools like Facebook Messenger to engage with potential and current customers, addressing inquiries about tour packages, booking processes, and travel itineraries. The role requires maintaining a high level of professionalism, ensuring timely responses, and collaborating with the sales and marketing teams to enhance customer satisfaction and drive bookings. Additionally, the role may involve gathering customer feedback and reporting on chat interactions to improve service quality.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.