Customer Support Representative: As a vital link between our company and its valued customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring satisfaction. Your empathetic communication skills and problem-solving abilities will create positive experiences, fostering loyalty and trust. Embrace the opportunity to learn and grow in a dynamic environment, where your contributions make a difference. Join us in delivering excellence and building lasting relationships, one interaction at a time. Your journey in customer support starts here.
This role involves providing exceptional customer support for an HVAC company by managing and responding to live chat messages on the company’s website and social media platforms, such as Facebook Messenger. Responsibilities include addressing customer inquiries, scheduling service appointments, troubleshooting basic HVAC issues, and escalating complex problems to the appropriate team members. The role requires strong communication skills, the ability to multitask, and proficiency in using digital communication tools. Additionally, the role involves maintaining accurate records of customer interactions and feedback to improve service quality.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.