Service Desk Specialist/Live Chat Agent: As a dynamic Service Desk Specialist, you’ll be the first point of contact for customers seeking assistance. Your role involves swiftly addressing inquiries, resolving issues, and providing exceptional support through live chat. With a focus on customer satisfaction, you’ll utilize problem-solving skills and empathy to ensure a seamless experience. Join our team to enhance your communication abilities and grow in a supportive environment dedicated to delivering top-notch service.
This role involves managing and responding to live chat messages for ecommerce businesses on their websites and social media platforms, utilizing tools like Facebook Messenger. Responsibilities include providing prompt and accurate customer support, addressing inquiries about products, processing orders, and resolving issues. The role requires excellent communication skills, the ability to multitask, and familiarity with ecommerce platforms. Additionally, the role involves collaborating with other team members to ensure a seamless customer experience and maintaining up-to-date knowledge of the company’s products and services.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.