Social Media Chatter – Remote Chat Support (No Phone Calling): Engage with customers through social media platforms, providing prompt and friendly assistance. Address inquiries, resolve issues, and enhance customer satisfaction using written communication. Collaborate with team members to ensure consistent messaging and support. Stay updated on product knowledge and company policies. Utilize problem-solving skills to handle diverse customer interactions. Maintain a positive online presence, fostering brand loyalty. Ideal for tech-savvy individuals with strong written communication skills and a passion for customer service.
This role involves providing exceptional customer service by answering live chat messages for retail businesses on their websites and social media platforms. Responsibilities include utilizing tools like Facebook Messenger to engage with customers, addressing inquiries, resolving issues, and providing product information. The role requires strong communication skills, the ability to multitask, and a customer-centric approach to ensure a positive shopping experience. Additionally, the role may involve collaborating with other team members to improve service processes and contribute to the overall success of the retail business.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.