Overnight Customer Care Specialist – Chat Support (Entry Level): Join our dynamic team as an Overnight Customer Care Specialist, where you’ll provide exceptional support to our valued customers through live chat. Your role involves addressing inquiries, resolving issues, and ensuring a seamless customer experience. With a focus on empathy and efficiency, you’ll be the friendly face behind the screen, guiding customers through their concerns. This entry-level position offers growth opportunities and the chance to make a meaningful impact in a supportive environment.
This role involves managing and responding to live chat messages for sports-related businesses on their websites and social media platforms, utilizing tools like Facebook Messenger. Responsibilities include engaging with fans, providing real-time updates on games and events, answering inquiries about sports merchandise, and resolving customer issues. The role requires excellent communication skills, a passion for sports, and the ability to work independently in a remote setting. Additionally, the role may involve coordinating with marketing teams to enhance fan engagement and using analytics tools to track interaction metrics.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.