Transit Customer Service Specialist I & II, Full-time (Customer Service Representative): Deliver exceptional support to transit users by addressing inquiries, resolving issues, and providing real-time assistance. Utilize communication skills to ensure customer satisfaction and enhance their experience. Collaborate with team members to maintain service standards and contribute to continuous improvement. Adapt to dynamic environments and handle multiple tasks efficiently. Embrace a customer-first mindset, demonstrating empathy and patience. Join us to make a positive impact on public transportation and foster community connections.
This role involves managing and responding to live chat messages for a fast food business on various platforms, including the company’s website and social media channels like Facebook Messenger. Responsibilities include providing prompt and accurate information about menu items, promotions, and store locations, handling customer inquiries and complaints with professionalism, and escalating issues to management when necessary. The role requires excellent communication skills, the ability to multitask, and familiarity with digital communication tools. Additionally, the position involves maintaining a positive brand image and ensuring customer satisfaction through effective online engagement.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.